Can I play again after setting a self-exclusion?

Your account cannot be reactivated before the self-exclusion period ends. Once it ends, you can contact support@10bd.lat to request reactivation. A waiting period applies in this case as well.

🛡️ Safe Betting

Play responsibly — with 10bd

Keep gaming a source of enjoyment — your safety and well-being are our top priority at 10bd.

21+ For those aged 21
and above only

Why is responsible gaming important?

Online betting and casino gaming are exciting forms of entertainment — but when they go out of control, they can have a negative impact on personal, family, and financial life. 10bd believes every player's gaming experience should be enjoyable, safe, and within their means.

On this page we will show you how to play mindfully, which tools help you stay in control, and where to get help if you need it. Remember — gaming at 10bd is a leisure activity, not a reliable source of income.

Our protection tools

At 10bd you have access to several effective tools that will help you play responsibly.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. This reduces the chance of spending beyond your budget and keeps financial control in your hands.

Self-Exclusion

If you feel your gaming habits are causing problems, you can close your account for a set period or permanently. Contact our support team — we will act right away.

Time-Out Break

Need a short break? Set a temporary time-out from 24 hours to a few weeks. During this period you will not be able to log in to your account or make any transactions.

Reality Check Notifications

You will be reminded at set intervals of how long you have been playing. This helps you stay aware and manage your time.

Account History

You can view your betting history, deposits, and withdrawals at any time. All information is stored to ensure full transparency.

24/7 Support

For any questions or issues related to responsible gaming, contact us via live chat or email — we are always ready.

Signs of problem gambling

Staying aware of your own habits is the first step. If you notice any of the following in your life, use the responsible gaming tools or seek help directly.

Warning signs

Repeatedly placing bets to try to win back lost money
Hiding your betting habits from family or friends
Betting with money meant for essential expenses
Being unable to cut down or stop betting
Feeling restless or anxious when thinking about gaming
Losing focus on work or studies because of betting
Borrowing money or taking on debt to place bets

Practical tips for staying in control

Set a budget. Decide in advance how much you will spend each day or week and stick to that limit.

Set a time limit. Allocate specific time for gaming — just as you would with any other form of entertainment.

Track your losses. Keep a record of how much you lose — it helps you stay in control.

Never rush to recover losses. Chasing losses is the biggest risk of all.

Do not play after drinking alcohol. Making decisions with a clear and alert mind is essential.

Treat it as entertainment. Betting is not a source of income — it is simply a form of entertainment.

How to use the protection tools

Using the responsible gaming tools at 10bd is straightforward. Follow the steps below.

Log in to your account

Set a deposit limit

Enter a daily, weekly, or monthly amount as your limit. Keep in mind that the minimum deposit at 10bd is ৳200.

Choose a time-out or self-exclusion

Use the time-out option for a temporary break and the self-exclusion option for a longer-term break.

Contact the support team

To set up the tools or get immediate help, reach us via live chat or email — we are available 24/7.

Protection of Minors

10bd is only for people aged 21 and above. We verify age at registration and request verification documents in any case of doubt.

If you have children or teenagers at home, keep your device and account details secure. Do not share your password with anyone and use a PIN or biometric lock on your device. Using parental filtering software to protect minors is recommended.

If you suspect that a minor has used your account, contact [email protected] immediately.

21+

This platform is for adults aged 21 and above only. Minors are strictly prohibited from creating or using an account.

When you need support

Concerned about your gaming habits? Contact us without hesitation or embarrassment. Your information will be kept completely confidential and we will provide the best support we can.

10bd Support Team

Our specialist team is always ready to help with responsible gaming issues.

Live chat — available 24 hours, 7 days

[email protected]

Support available in both Bengali and English

If you request a self-exclusion or time-out, we will apply it as quickly as possible. We advise you not to place any further bets while the process is underway.

General FAQ

Answers to the most frequently asked questions about responsible gaming.

Yes, you can reduce your deposit limit at any time and the change will take effect immediately. However, increasing the limit involves a waiting period to ensure the decision is well considered.

Your account cannot be reactivated before the self-exclusion period ends. Once it ends, you can contact [email protected] to request reactivation. A waiting period applies in this case as well.

A time-out is a short-term break — typically from 24 hours to a few weeks. It gives you a temporary pause. Self-exclusion is a long-term solution — for several months or more, to address a serious problem.

No. 10bd is only for people aged 21 and above. Without passing the age verification process, it is not possible to create or use an account.

Take your family's concern seriously. Talk openly with your loved ones. If needed, contact 10bd support — we will help you set up self-exclusion or deposit limits. Seeking professional counselling is also a positive step.

Yes, completely free. Deposit limits, time-out, self-exclusion, and account history are all available at no cost to every registered user.

Play safely, enjoy the game

Follow responsible gaming principles and enjoy a positive experience at 10bd.

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