Your information is completely secure with us

10bd is a secure and reliable online betting and casino platform operated for players in Bangladesh. We believe that protecting your personal information is a fundamental right and is central to our service.

This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of your personal information collected through the 10bd platform. This Policy applies to our website, mobile platform, and all related services.

By using 10bd's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

10bd may collect the following categories of information from you in order to provide various services:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current and permanent address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical & Usage Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Time spent on the site and pages visited
• Gaming activity and betting history
• Login times and session information

2.4 Communication Information

• Live chat messages and email correspondence
• Support ticket content
• Complaints or suggestions you have submitted

10bd uses the information collected from you only for the following purposes:

3.1 Account Management

Your information is used to create and manage your account and to verify your identity. This is essential for preventing fraud and ensuring the security of your account.

3.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals, maintain transaction records, and resolve disputes.

3.3 Customer Support

Our support team may access your account and communication information to resolve your issues. All support is available 24/7 in Bengali and English.

3.4 Legal Compliance

Information is used to meet legal requirements from authorities and to comply with regulations on fraud prevention and anti-money laundering.

3.5 Platform Improvement

Analytical information is used to improve the user experience, introduce new features, and resolve technical issues.

10bd treats the security of your information as its highest priority. We follow industry-standard security measures:

4.1 Encryption

All data transmitted between your browser and our servers is protected by SSL (Secure Socket Layer) encryption technology. High-grade encryption is also applied when storing financial information.

4.2 Access Control

Only authorized personnel may access your personal information, and only when necessary for service delivery. All access is logged and reviewed regularly.

4.3 Data Retention Period

Your information will be retained for as long as your account is active and for as long as required to meet legal obligations after account closure. Financial transaction records may be kept for a longer period in accordance with regulatory requirements.

10bd does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Services

Limited financial information required to process bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment service providers.

5.2 Legal Obligations

We may be required to disclose information in compliance with applicable law, pursuant to a court order, government directive, or legal investigation.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent and investigate serious fraud or criminal activity.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you before any such change.

The 10bd website uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain your login session, verify security, and ensure the site operates correctly. These cookies cannot be disabled.

6.2 Analytical Cookies

We use analytical cookies to understand how users interact with the site. This information helps us improve the platform and is not personally identifiable.

6.3 Preference Cookies

These cookies are used to remember your language preferences, account settings, and other personalized choices.

As a user of the 10bd platform, you have the following rights regarding your own information:

7.1 Right to Access

You may request to view the personal information we hold about you at any time. This request can be made by logging into your account or by emailing [email protected].

7.2 Right to Correction

If there are any errors or inaccuracies in your information, please contact us to have them corrected. Ensuring accurate information is also important for the security of your account.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information where legal obligations or ongoing disputes apply.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. We will act on such a request promptly upon receipt.

7.5 Account Closure Request

If you no longer wish to use 10bd's services, you may request account closure. However, transaction records and financial information may be retained for a specified period due to legal obligations.

The 10bd platform works with various third-party providers to deliver gaming content, such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, PG Soft, and JILI. These providers are governed by their own privacy policies.

Gaming software providers may collect some information for technical reasons, but they do not have access to your financial or identity information.

Our platform may contain links to external websites. 10bd is not responsible for the privacy practices of those external sites. We therefore recommend reading their own privacy policies before visiting any external site.

10bd's services are for users aged 21 and over only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has opened an account on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please let us know at [email protected].

10bd may update this Privacy Policy from time to time. The Policy will be revised when there are changes to the service, new legal requirements, or changes to our information management practices.

For any significant changes, we will send you a notice to your registered email address or inform you through the platform. The "Effective Date" at the top of the Policy will always reflect the date of the most recent update.

Continuing to use the platform after a change means you accept the updated Policy. We therefore recommend reviewing this Policy regularly.